Leigh and Co Beauty

Our Commitment to Your Privacy

At Leigh & Co Beauty, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPI Act) of South Africa. This policy explains how we collect, use, and safeguard your data when you use our website.

1. Who We Are

Leigh & Co Beauty is a South African-owned and operated business.

Contact Information:

Email: leigh@slimskin.co.za
Call: 079 330 5761
Visit: Cape Town, South Africa
Responsible Person: Leigh-Anne Jordaan (Sole Proprietor)

For any privacy-related questions, you can contact Leigh-Anne Jordaan directly at leigh@slimskin.co.za.

2. What Information We Collect

We collect the following personal information when you use our website:

Account Information

• First and last name
• Email address
• Phone number
• Password (encrypted)
• Date of birth (optional)
• Gender (optional)

Address Information

• Street address
• City / Suburb
• Province
• Postal code
• Country (South Africa)

Order Information

• Order history
• Product preferences
• Wishlist items
• Return requests

Technical Information

• IP address
• Browser type
• Device information
• Pages visited

3. How We Collect Information

When you create an account – You provide your personal details during registration

When you place an order – We collect shipping and billing information

When you contact us – Through email or phone

Automatically – Through cookies (essential only) and server logs

4. Cookies

We use only essential cookies necessary for the website to function properly:

Session cookies: To keep you logged in and maintain your shopping cart
Security cookies: To protect against fraud and unauthorized access

We do not use tracking cookies, analytics cookies, or marketing cookies. You can disable cookies in your browser settings, but this may affect website functionality.

5. Why We Need Your Information

To process your orders – We need your address to ship products and your contact details for delivery updates

To communicate with you – About order confirmations, shipping updates, and returns

To comply with legal obligations – Such as record-keeping for tax purposes (5 years as required by South African law)

To improve our service – Based on how customers use our website

6. Marketing Communications

We Do Not Send Newsletters or Marketing Emails

Leigh & Co Beauty does not operate a newsletter or send marketing communications. The only emails you will receive from us are:

Order confirmations
Shipping updates
Return request confirmations
Direct responses to your inquiries

We do not share your email with third parties for marketing purposes.

7. Pricing & VAT

Leigh & Co Beauty is not VAT registered. All prices displayed on our website are final and do not include VAT. As a small business operating under the sole proprietorship of Leigh-Anne Jordaan, we are below the VAT registration threshold.

8. Third-Party Services

We use the following third-party services to fulfill your orders:

The Courier Guy

For shipping and delivery. They receive your name, address, and phone number only for delivery purposes.

View their privacy policy

PayFast

For payment processing. We do not store your credit card details – they are processed directly by PayFast.

View their privacy policy

These third parties have their own privacy policies and are compliant with POPIA.

9. Do We Share Your Information?

We do not sell, rent, or trade your personal information.

We only share information:

With The Courier Guy – For delivery purposes (name, address, phone)
With PayFast – For payment processing (order amount, no card details stored by us)
When required by law – Such as for legal proceedings or regulatory compliance

10. How We Protect Your Information

SSL Encryption: Our entire website uses SSL encryption to protect data in transit
Password Security: All passwords are hashed and encrypted
Secure Hosting: Our website is hosted on secure South African servers
Limited Access: Only Leigh-Anne Jordaan has access to customer data

11. Data Retention

In compliance with South African law, we retain your personal information for:

Account information: Until you request deletion
Order records: 5 years (as required by tax laws)
Communication logs: 1 year

After these periods, your data is either anonymized or securely deleted.

12. Your Rights Under POPIA

You have the following rights regarding your personal information:

Right to Access

You can request a copy of all personal information we hold about you.

Right to Rectification

You can update or correct your information at any time through your account or by contacting us.

Right to Deletion (Right to be Forgotten)

You can request that we delete your account and personal information (subject to legal retention requirements).

Right to Object

You can object to the processing of your personal information.

Right to Complain

You have the right to lodge a complaint with the Information Regulator (South Africa).

13. How to Exercise Your Rights

To exercise any of your rights, contact Leigh-Anne Jordaan directly:

Email: leigh@slimskin.co.za
Call/WhatsApp: 079 330 5761
Response time: We will respond within 30 days as required by POPIA

You can also contact us through our website.

14. Information Regulator (South Africa)

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator:

Information Regulator (South Africa)

JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

P.O Box 31533, Braamfontein, Johannesburg, 2017

Email: inforeg@justice.gov.za

Website: www.justice.gov.za/inforeg/

15. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately.

16. Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the "Last Updated" date at the top. Significant changes will be communicated to you via email.

17. Your Consent

By using our website and creating an account, you consent to the collection and use of your personal information as described in this privacy policy. You will be asked to explicitly consent to our POPI compliance during registration.

Privacy Policy Summary

Sole Proprietor

Leigh-Anne Jordaan

Essential Cookies Only

No tracking or marketing

No Newsletter

Order emails only

No VAT Registered

Small business exemption

Have Questions About Your Privacy?

Leigh-Anne is here to help with any privacy concerns.

leigh@slimskin.co.za 079 330 5761

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Privacy Policy